Saks Fifth Avenue

This Saks refused to accept my return from an online order because it was “damaged.” Well, that’s why I was trying to return it. The hoodie I ordered was actually MOLDY due to the shipping box getting wet (see picture). I understand that online order shipping issues are not my local store’s fault. However, the Saks website return policy says “make a return in-person for a faster refund.” They directed me back to the website’s customer service, so that was not my experience.

Don't ever order anything from them online. We ordered some items and they told us that they lost our order in their warehouse. We ask for a refund and they said we had to wait 7 days because it's policy. Told them we did not agree with that but sure. Well today is the seven days and we call back for our refund and we are now told we need to wait 3 days. They are stealing and refusing to issue refunds. I will never order from here again.

Saks had poor customer service today. Maria, the salesperson, did not acknowledge my presence the entire time I stood in front of the desk/register, waiting to ask questions about a gown. The supervisor/manager came over to ask her a question... still while I stood there. It wasn't until I finally spoke up while staring at both of them. Ken, the manager then asked if I needed help. It wasn't until afterwards Maria asked if she could help. I walked over to another register and was helped by Beth! Did not spend my money there. Went to Nordstrom.

I am writing to express my disappointment and frustration with the level of service I received at your store on July 30th 2023. My experience at your establishment was nothing short of appalling, and I feel compelled to bring this matter to your attention. Upon entering your store, I was not acknowledged or greeted by any of the staff, despite walking around for a considerable amount of time. Subsequently, when I attempted to return a pair of Chanel shoes, which had been ordered by my personal shopper from another location, I was met with what I can only describe as abysmal customer service. The individual handling my return transaction barely communicated with me and seemed to treat me with a complete lack of respect or courtesy. As I was leaving the store, I encountered another representative who, in stark contrast, was very polite and helpful. Unfortunately, I did not manage to obtain her name, but I was grateful for her assistance. However, what followed next was deeply unsettling. My children noticed that we were being closely monitored, with one of your representatives seemingly following us and then observing from a distance as we left the premises. This behavior made me feel extremely uncomfortable and violated. Such unprofessional conduct is unacceptable and has left me with a feeling of deep dissatisfaction. As a customer, I expect to be treated with respect and courtesy at all times, and I certainly did not receive the level of service that your establishment purports to offer. I trust that you will take this matter seriously and investigate the behavior of your staff. I sincerely hope that appropriate action will be taken to address these issues and prevent other customers from experiencing similar treatment in the future. I would appreciate a prompt response regarding the actions that will be taken to address this matter. I hope for a swift resolution and an assurance that steps will be taken to improve the customer service standards at your store. I have the receipt and the time that I was in your store if needed. This took me a while to pull together because I was just going to just let it go but I feel like it’s time to speak up!

Disappointed in the shoe department. Upstairs has changed a lot too, became more casual. But I shop in this store for luxury. I understand that very expensive things like Channel don’t sell in this area, but I feel that expensive casual stuff is even more difficult to sell. I don’t like how ladies dress section has shrunk. We were shopping for my daughter’s prom, unfortunately not many choices for her or for me.